1992 – 1997: Technical Team Leader

I worked for a project funded by the Ministry of Education of Israel with a mandate to review and approve educational software products for use in K12 schools.

I was hired to work on a technical QA process that would complement the academic review process that was already in place. I was required to both shape and execute the process. Over time the scope of work grew and required a small team. I was responsible for hiring, training, and managing the team.

I also provided PC technical support and system administration services to the project. There were typical office PCs and an additional computer lab where teachers came in to conduct pedagogic reviews of the software products. This meant a constant cycle of installation and cleaning up of PCs. This too grew and became a team effort.

I was also asked to take on a systems analysis project and work with an external provider (a DOS application built with a DB app called Magic) an information system for the administrative processes within the project. The relationship with the external provider did not yield good results. I started experimenting with building an alternative system based on Windows and MS-Access (which at the time were new, unproven, and sometimes challenging to use in Hebrew). Over time, that became the primary information system.

The information had a few strategic objectives:

  • Auditing the work processes to make sure that procedures were implemented properly.
  • Collecting information on the reviewed software products and their authorization status (authorizations expired after a period of time).
  • Co-operating with a document filing system solution
  • Optimizing storage space
  • Printing a bi-annual catalog of authorized software products (that schools could purchase with government funding) that was distributed throughout the education system. When I joined the project this was created as a manually edited document in a DOS text editor (a labor-intensive and vulnerable process). When the information system matured, this catalog (a small book) was generated with a click of a button.
  • Optimizing physical storage media (diskettes, CDROMs, and manuals) that were included in the software products submitted for review.

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